Maximize customer satisfaction and business growth by integrating the operational with the human aspect through invisible but transparent digital and automated business processes.

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Identification of  Business Needs and Requirements

Based on our experience it is of paramount importance to define expectations according to real business and market needs. Stakeholders must confirm the exact target so that implementation and continuous improvement can be developed together with them.​

In the identification process, we always keep customer-centric solutions in mind and pay particular attention to digital transformation and automation.

• Definition of business objectives​

• Assessment regarding the core business processes of the company:

Analysis of data

Market research

Surveys

Best practices

Relevant legal compliance assessment​

• Recommendations/Proposing optimization:

Identifying short, medium and long-term development directions

Strategy & Operations

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Business Process Re-engineering

By rethinking, standardizing and optimizing processes, we strive to achieve the most efficient solutions within the shortest possible time frame. We basically work along a lean philosophy and prefer to work with sprints, implement quick wins, and focus on reaching the “to be” state.

• Workflows & flowcharts and SOP (standard operating procedures)​

• Master database (focusing on item, customer, supplier) ​

• Framework and system modules (incl. integrator selection via tender process)​

• Document management and handling

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Automation & Digitalization - Digital Transformation

A Digital Transformation Strategy is a plan of action describing how a business must strategically reposition itself in the digital economy. We support our client to achieve tailor-made, efficient process updates to implement automation and digitalization.

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